Booking Policy

Effective Date: 12/11/2024
Website Name: Hotel Saket Prayagraj
Website URL: https://hotelsaketprayagraj.com

At Hotel Saket Prayagraj, we strive to provide a seamless booking experience. This Booking Policy outlines the terms governing reservations made through our website.

1. General Terms

1.1 Eligibility: Guests must be 18 years or older to book a room. Minors must be accompanied by a legal guardian during their stay.
1.2 Reservation Confirmation: Bookings are confirmed only after payment is received and a confirmation email is sent.
1.3 Contact Information: Guests must provide accurate contact details during booking for communication and updates.

2. Booking Process

2.1 Room Selection: Guests can select available rooms based on preferences and requirements.
2.2 Payment Requirements: Payment may be required in full or partially at the time of booking, depending on the selected rate plan.
2.3 Booking Confirmation: Once payment is successful, a confirmation email with booking details will be sent to the registered email address.

3. Check-in and Check-out Policy

3.1 Check-in Time: 11 A.M. MORINING
3.2 Check-out Time: 11 A.M. MORINING
3.3 Early Check-in/Late Check-out:

• Early check-in or late check-out requests are subject to availability and may incur additional charges.
• Please notify the hotel in advance for such requests.

4. Cancellation and Refunds

4.1 Cancellation Policy:

• Free cancellation is available up to 30 days before check-in.
• Cancellations made within 15 days of check-in will be charged 50% of tptal charge.
  4.2 Refunds: Refunds, if applicable, will be processed within 7-10 days and credited via the original payment method.
  4.3 No-Show Policy: Guests who fail to check in without prior cancellation will forfeit the entire booking amount.

5. Amendments to Booking

5.1 Changes: Guests may request changes to their booking (e.g., dates, room type) by contacting the hotel at least 2 days before check-in.
5.2 Additional Charges: Amendments may incur additional charges, depending on room availability and rate differences.

6. Payment Policy

6.1 Payment Methods:

• We accept credit/debit cards, UPI, and other online payment gateways.
  6.2 Taxes and Fees: All rates are inclusive of applicable taxes unless stated otherwise. Additional fees for extra services may apply.
  6.3 Security: All payments are processed through secure gateways to ensure data safety.

7. Special Requests

Guests can make special requests (e.g., room preferences, additional beds) during booking. While we strive to accommodate these requests, they are subject to availability and cannot be guaranteed.

8. Group Bookings

For group reservations of 5+ rooms or more, separate terms and conditions may apply. Contact us directly for group booking assistance.

9. Contact Us

For questions or concerns regarding this policy, please contact us:

• Email: contact@hotelsaketprayagraj.com
• Phone: +91 9528535424
• Address: 124-A, MG ROAD, CIVIL LINES PRAYAGRAJ -211001